


Support, now simplified
Conversations made easier
-
Unify support channels, Streamline your support channels – emails, phone, chat and more- so you can respond to all your customers from just one place.
Collaborations made stronger
-
Conversations with context, invites anyone- agents, colleagues or external business partners – to discuss and solve tickets though freshconnect.
-
Share ticket ownership, work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point.
Support made more automatic
-
Three different automations. These automations will help you eliminate repetitive tasks and keep an eye on critical events.
-
Manage automations easily. automatic rule summaries, audit logs and the flexibility in using logical operators makes managing automations simple
Answers made available faster
-
Solutions up front and center, guide customers to get help faster, by showing solution articles on your website.
-
A simple contract form, when your customers have a question, you’ll be just a click away.
Insights made more accessible
-
team dashboards. monitor your teams easily and take data driven decisions to hit your support targets with customizable team dashboards.
-
Seven widgets types, observe important metrics closely with seven widgets type. Notice trends and drill down into extensive reposts anytime with just one click.
