Support, now simplified 




Conversations made easier

  • Unify support channels, Streamline your support channels – emails, phone, chat and more- so you can respond to all your customers from just one place.


Collaborations made stronger 

  • Conversations with context, invites anyone- agents, colleagues or external business partners – to discuss and solve tickets though freshconnect.

  • Share ticket ownership, work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point.


Support made more automatic 

  • Three different automations. These automations will help you eliminate repetitive tasks and keep an eye on critical events.

  • Manage automations easily. automatic rule summaries, audit logs and the flexibility in using logical operators makes managing automations simple


Answers made available faster 

  • Solutions up front and center, guide customers to get help faster, by showing solution articles on your website.

  • A simple contract form, when your customers have a question, you’ll be just a click away.


Insights made more accessible 

  • team dashboards. monitor your teams easily and take data driven decisions to hit your support targets with customizable team dashboards.

  • Seven widgets types, observe important metrics closely with seven widgets type. Notice trends and drill down into extensive reposts anytime with just one click.

 2020 Enpersona360 Inc. All rights reserved. SecureLATAM is a registered trademark of Enpersona360 Inc. All other trademarks herein are the property of their respective owners.