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The Freshworks CRM acts as a single source of truth for your business and provides a 360° view of your customer, by capturing and combining customer experiences in one place. Learn more about what it can do for your business.

Manage relationships from anywhere

Access data from anywhere, at anytime.

Freshworks CRM Capabilities 

A CRM that fits your business 

Freshworks CRM adapts to the way your team works.

Be wherever your contacts are

Foster strong customer relationships with multichannel communication.

Make better decisions with AI

Enhance your productivity with the power of artificial intelligence

Get action-oriented insights with visual reports

Analyze team performance across geographies and territories, and get insights into all metrics.

Boost team efficiency with automation

Amplify your sales productivity. Save time to do more.

Automate your marketing efforts

Find and engage your audience with automated workflows, behavioral segmentation, and end-to-end personalization.

Move your deals up the sales ladder

Seize every opportunity to close more deals.

Control the accessibility of your data

Manage roles and responsibilities, and control access to information.