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Combining intuitive and contextual support 

We can arm you with the best tools to empower your support teams to deliver timely and excellent support to you customers. 

Deliver personalized support fast

A unified workspace in a centralized platform that provides agents with the tools and features they need to effectively manage, prioritize, and resolve tickets at scale. Here are some ways a unified workspace can help agents in their daily work. 


Deflect FAQs and optimize agent workload

Freshdesk offers the automation of self-service through a highly scalable knowledge base. By organizing and structuring your company's information, customers can easily find answers to their questions and resolve issues on their own. Additionally, we provide custom widgets that enhance the user experience, making it even easier for customers to navigate and search for relevant content. 

Optimize operations with AI-powered automation and workflows

Increase efficiency and productivity by utilizing AI-powered automation to eliminate redundancy and enable teams to operate on autopilot. Empower agents with generative AI that assists in the entire process, allowing them to deliver accurate resolutions consistently. 


Bring teams together for the future of hybrid work

As we enter the era of hybrid work, it is crucial to bring teams together and ensure seamless collaboration among employees. One way to empower agents is by providing them with effective collaboration tools. These tools can aid agents in engaging with the right experts from cross-functional teams, leading to faster and more consistent service on complex inquiries. Here are a few steps to bring teams together for the future of hybrid work. 

Leverage proactive AI-driven insights to optimize support

Proactive AI-driven insights can help identify potential issues before they escalate. By analyzing customer interactions, AI can detect patterns and anomalies that may indicate problems such as dissatisfaction, product defects, or service inefficiencies. These insights can be used to address issues promptly and prevent them from negatively impacting customer satisfaction. 


Freshdesk Service Suite is a comprehensive solution that combines bots, ticketing, and conversations in one platform. With AI-powered conversations, businesses can automate and personalize customer interactions, ensuring a seamless and efficient customer experience. The Suite also offers no-code bot building capabilities, allowing businesses to easily create and deploy bots without the need for extensive coding knowledge. 

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